EMS And Emergency Billing Services

911 Billing has become an integral part of our patient care team over the past 2 ½ years. Since moving from the in-house billing format to outsourcing it to 911, we have seen timely patient billing services and an increase in our patient revenues. In addition, educational offerings by the company have shown their dedication and commitment to making us a stronger service. Carter County had a negative experienced with another billing company prior to bringing its billing back in-house. But 911 Billing has really made a positive impression with our Board of Directors.

Rick Loperfido
Executive Director
Carter Co. E.M.S.

911 Billing Services and Consultant is a family business. We decided to have them take over our billing services and the deciding factor was the fact that it is a family business. When we call or have a question we don't feel like we are a client of theirs, we truly feel as though we are a part of their family. In the complex and ever changing world of ambulance billing, we don't want a service that treats us like we are just another client, we want to be a part of their family. We can't say enough about the great people who work here. When they said they would take everything off our hands, they meant it. It has been a great experience working with the fine people of 911 Billing Services and Consultant, Inc.

-Blake Rudel, Administrator
Andrew County Ambulance District

“Beginning an EMS system in 2019, we needed an abundance of guidance in handling all facets of setting up our billing and CMS regulatory requirements and were searching for a company that could help us navigate those uncharted waters. In choosing to partner with 911 Billing, we found that we not only had found an organization that was well-versed in the reimbursement and compliance world to guide us through our implementation, but also gained a truly valuable relationship with a group of caring and knowledgeable people. If you are looking for a world class organization to assist with your reimbursement needs, I would highly recommend the team at 911 Billing.”

Ben Neal, Division Chief of EMS
Fern Creek Fire and EMS
Louisville, Kentucky

Our company started out as a small start up with no real understanding of the billing process nor a real understanding of compliance within the realm of billing. 911 Billing helped us not only with billing for our service, but also with development of our management staff to understand many of the elements to compliant billing. With great reimbursements and a close communicative relationship with 911 Billing, we have been able to grow to a solid regional size operation with more growth on the horizon. 911 Billing has helped us to navigate the challenging aspects of ambulance billing and reimbursements as well as to grow with our knowledge of the industry. They are always just a phone call or email away, and have always responded back very quickly to our questions. This family operated billing company and wonderful team will help any organization to strengthen their compliance program as well as improve reimbursements.

R. Carl Dunn
CEO - Chief
United Medical Response LLC

We have been using 911 Billing Services & Consultant, Inc. for many years now and you will not find a better billing company. They have the most educated and helpful staff when it comes Billing Issues. What I like most is there constant attention to customer service whether it is for our department or the patients that we serve. You will not find any better than 911 Billing!!

Chief Jerrett A. Barnes, Chief of Operations
Shelby County Emergency Medical Services
Shelbyville, KY

I have had the pleasure of working closely with 911 Billing for over six years. Their efficiency and professionalism have never failed to amaze me. As an EMS service director I have had multiple opportunities to see first-hand the care and above and beyond attitude that their staff have extended to our citizens. I would recommend them to any agency.

Lt. Colonel Todd Early, Deputy Chief of EMS
Fern Creek Fire and EMS
Louisville, KY

I have known Linda Basham for over 30 years. I have always found her work product and ethics to be exceptional. Billings by 911 are completed in a timely fashion, our outstanding days in revenue remain low, and the billing process is clean, trackable and consistent from account to account. I know our accounts are being consistently billed in a manner that is compliant with CMS standards and expectations and defendable should a question ever arise. I have used their services in multiple locations during my 43 years in EMS and have seen marked improvements every time their services were employed. You owe it to your service to give them an opportunity to do for you, what they have done for me.

Charles O’Neal
Former Client

911 Billing has proven itself an integral part of our success here at Mayfield Fire & EMS. As a customer for nearly 20 years, we feel that we receive a level of customer service and support that competitors simply cannot match. 911 Billing has been there to assist our agency in all aspects of EMS billing, which in turn allows us to focus on what really matters- providing a high quality Fire & EMS agency to the citizens of Mayfield and Graves County.

Jeremy Creason, Fire Chief/EMS Director
Mayfield Graves County Ambulance Service
Mayfield, KY

I first become acquainted with 911 Billing in 2004 when our local ambulance service switched from in-house billing to a "real billing company". Years later, we’re still using them. They are much more than a billing company, they are like family to me. Any questions or concerns I have never go unanswered, they have helped me personally raise our collection rate and that is often unheard of in smaller counties that don't have a local hospital, but with some coaching and guidance from 911 Billing we were able to achieve that, and we are very grateful for them!

Michael Burling , Director
Elliott County EMS
Sandy Hook, KY

My experience with staff at 911 Billing has been exceptional. I feel that the entire staff goes above and beyond to be helpful with any situation that arises. I am very pleased to have them as our billing company.

Steve Burns, Fire Chief
City of Providence
Providence, KY