911 Billing
Services & Consultant, Inc.
1320 Island Ford Road
Madisonville, Kentucky 42431
Phone: 270-824-8123
Toll Free: 1-888-344-9614
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Complete Account Management
The billing of an account covers more than just entering a run
into the billing software and billing it one time to an
insurance company. Complete management of your accounts includes
training of EMTs and Paramedics in insurance gathering
techniques, pre-check and correction of patient demographic
information, electronic submission of claims, collecting
payment, payment input, secondary claim output, patient private
pay billing and patient follow-up.
Lack of attention during any phase of the cycle does not allow
maximization of profits and leads to an elevated amount of
outstanding receivables and unnecessary write-offs. In-house
billing staffs usually have other duties which do not allow them
to focus exclusively on every phase of the billing cycle.
Billing Process
When billing information is received at our facility, it is
entered into our system on a timely basis. All invoices are then
sent to the appropriate payer. We will contact the patient
directly as necessary to obtain correct insurance information.
We process claims electronically on a daily basis to insurance
carriers. Medicare and most other insurance companies give
"expedited status" to electronic claims, which in turn are paid
faster than claims submitted on paper. Electronic billing,
knowledge of current rules and regulations and experienced
staffing minimizes the error rate on claims, shortens the
turnaround time for payments, and creates a more profitable
environment for the EMS department.
We follow all claims, billing supplemental insurance companies
or patients after primary payments have been received. We
research and work with insurance companies to resolve issues
relating to denials in order to secure timely payment on
accounts. We offer time pay plans as well as pay by phone
options to patients.
As payments are received they are deposited directly into your
bank account and posted to patient accounts on a daily basis.
You will receive an itemized listing of the deposits made into
your account.
We maintain all records relating to your calls including patient
signatures, conversations with patients and/or insurance
companies, assignment of benefits and payment information.
Financial Reports
Detailed accounts receivable and financial management reports
are vital to the existence and growth of any ambulance service.
We will provide you with reports designed to monitor charges
submitted, revenue collected and your aged account receivable.
Reports can be customized to provide you with specific
information you may need. Monthly and yearly reports offer an
overview of revenues generated and adjustments taken. Such
reports prove invaluable in budgeting for the next year.
We can also provide you with quality assurance reports such as
code analysis, crew analysis, response time analysis and
protocol exceptions.
We now offer our clients the ability to run reports and view
their current billing data online via a secure login.
Training and Consulting
We offer training opportunities for your staff at your facility.
We will train your Paramedic and EMTs how to correctly fill out
their run reports and how to collect accurate insurance
information. In addition, we often provide training seminars to
keep you and your staff updated on the latest changes in the
industry.
Use of a field data system can allow you to effectively and
securely capture and track all scene and inter-facility transfer
data, creating a professional medical/legal patient care report
(PCR) with added emphasis on medical necessity requirements. We
will setup your service to use a field data system to reduce
paperwork and expedite your billing process. We provide all
training necessary to get you up and running.
Trained and Qualified Staff
911 Billing is dedicated to keeping current with the billing
changes that affect your service. We keep you current in
compliance issues with Medicare and Medicaid. Our staff receives
frequent training including attendance at the most up-to-date
seminars and workshops, as well as networking with other billing
staff to perform at an optimum level for you.
By outsourcing your ambulance service billing, you alleviate the
worries of constantly maintaining compliance with Medicare /
Medicaid billing issues. In addition, we work with and educate
your Paramedics and EMTs so that they are better able to write
narratives that comply with Medicare, Medicaid and other
insurance guidelines.
The Ability to Provide Superior Customer Service
Insurance and patient information can be gathered only when
the patients are available, which is often in the evenings or at
other times. Having your current staff work these "off-shifts"
in order to call or make mail requests adds to your overhead,
prolongs payments and reduces your profits.
911 Billing Services realizes this opportunity and extends our
office hours to benefit both the client and the patient. In
addition, we offer Online Forms that can be printed out using
any computer connected to the Internet as well as a toll-free
800 telephone number for out-of-area patients and clients to
call.
Increase Your Cash Flow
Your service can realize an increase in monthly cash flow
because of a faster turn-around time for reimbursements.
Medicare and Medicaid patients often constitute a majority of
patients transported by ambulance services. Not billing these
insurance companies successfully and in a timely manner can
create a significant deficit.
Reasonable Cost For A Great Service
The fees we charge can be directly tied to the reimbursement
received for your company. It can be based on a set percentage
of collections, fee per run, or a base amount with
bonus/penalties for total days in A/R. Many times, these costs
are considerably less than what it is costing to do the job
in-house.
Since payment for our services is usually tied to monthly
receivables, we have a vested interest in recovering the maximum
amount for your service, while decreasing patient out-of-pocket
costs.
Ethical Billing Practices
We maintain on-going communications with Medicare, Medicaid and
other contacts within the insurance industry in order to stay
informed of billing guidelines and government regulations.
While it is in our best interest to maximize revenues, we do so
using the most current knowledge available and a determination
to always represent our client honorably.
Our strict compliance of all HIPAA regulations ensures that all
patient and client information will remain confidential.
911 Billing Services takes pride in our strict adherence to
ethical billing practices.
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